Last updated: 21 July 2026
This policy sets out the payment and refund methods that apply when you transact on the platform.
You may choose one of the payment methods displayed before you confirm your order.
You pay into our bank account and put the order number in the transfer reference. The order is processed once we confirm the payment has arrived.
Bank account details:
You may use the Xu credits held in your account to pay for products and services that accept this method. The rules for topping up and spending Xu are published in the General transaction conditions.
Where a refund is due, we refund through the original payment method where possible, by bank transfer, or by another method agreed between the two parties.
The conditions, timing and cost of a refund follow the Service provision, termination and refund policy published on the platform.