Last updated: 21 July 2026
By using this e-commerce platform or entering into a transaction, you confirm that you have read, understood and agree to abide by the transaction conditions published below.
We are both the operator of the platform and the party that directly supplies the goods and services on it.
Issue, publish and put into effect the operating conditions, transaction conditions, service standards and procedures for using the platform.
Decide on the goods, services, prices and promotions offered, in accordance with the law.
Charge the fees set out in the Pricing policy published on the platform, if any.
Ask you for the information needed to complete a transaction.
Suspend, terminate or restrict an account or the right to use the platform where there has been a breach.
Take the measures needed to keep the platform secure and to prevent unlawful conduct.
Give full and accurate information about goods, services, prices and any promotions.
Ensure the quality of goods and services, and carry out supply, delivery, warranty, exchange and refund according to the policies published.
Keep the platform running safely and steadily, and protect your information and data.
Receive and resolve feedback, requests and complaints.
Not supply prohibited goods or services, counterfeit goods, goods infringing intellectual property rights, or any goods or services that breach the law.
Meet our financial obligations to the State and cooperate with, and provide information to, the competent state authorities on request.
Be protected as provided by the law on consumer rights.
Receive full and accurate information about the goods, the services and the supplier.
Choose the goods, services, payment method and delivery method that suit you.
Check the details before confirming a transaction.
Have your information and data protected, and have your feedback, requests and complaints resolved as required.
Give the necessary information, in full and accurately.
Pay in full and on time by the method you chose.
Comply with the law and with the operating and transaction conditions published.
Not use the platform to carry out any unlawful act.
Xu is a unit recording a right of use within the platform, at a conversion rate of 1 Xu = 1,000 VND.
Xu is used to pay for products and services on the platform that accept payment in Xu.
Xu is not money, a bank account or an e-wallet. It cannot be transferred between accounts, withdrawn as cash, bought or sold, or used to pay for anything outside the platform.
You may choose a Xu package and pay by any method published on the platform.
Before you confirm a top-up, the platform displays the amount payable, the base Xu, any bonus Xu, and the total Xu you will receive. Xu is added to your account once the payment is confirmed as successful.
When you confirm the purchase of a product or service in Xu, the corresponding amount is deducted from your balance. The transaction, the Xu spent and the remaining balance are recorded in your transaction history.
Depending on the top-up package, the promotion running, or your membership tier, you may receive additional bonus Xu.
The bonus attached to each top-up package or membership tier is displayed on the Xu top-up page so that you can check it before confirming the transaction.
Bonus Xu is spent like ordinary Xu, but does not count towards the total top-up amount used to determine your membership tier.
You are responsible for keeping your account and login details secure, and for checking your balance and transaction history before confirming a payment in Xu.
You may not buy or sell Xu, move Xu between accounts, interfere with the system, exploit a technical fault, create fake accounts, or take any action intended to obtain Xu you are not entitled to.
The programme works on a single referral level only: a benefit arises solely between the direct referrer and the person referred. An earlier referrer receives nothing when the person they referred goes on to refer someone else, so no multi-level reward structure is formed.
Each account is given its own referral link to share with others.
When a new user signs in for the first time through a referral link and meets the published activation conditions, the referrer and the person referred each receive 5 Xu.
When the person referred completes their first successful Xu top-up, the referrer receives bonus Xu equal to 10 per cent of the base Xu in that top-up, up to a maximum of 200 Xu.
The programme follows these rules:
You may not refer yourself, create dummy or duplicate accounts, or use any trick intended to obtain Xu you are not entitled to.
We may refuse to award a bonus, reclaim bonus Xu, restrict an account or suspend it where we find a breach.
The conditions, reward levels and running period of the programme may be adjusted, and any change is published on the platform before it takes effect.
The following policies form an inseparable part of these General transaction conditions (links to the corresponding pages B2 to B7):